Returns
To return a Your Logo product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at madison@yourlogo.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted for items that have been custom decorated. We may consider special circumstances but must be approved by Management staff by calling 321-259-4266. We must learn of your complaint within 7 days of receipt of purchase. Items must be in like new condition to be eligible for return.
Returns for refund: must be made within 15 days of receipt.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Your Logo - Returns
2525 Aurora Rd
STE 103
Melbourne, Florida 32935
United States
